Privacy Policy

Dragons Dungeons & Drinks - Privacy Policy

Last Updated: March 4, 2025

Introduction

Welcome to Dragons Dungeons & Drinks ("DD&D", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

Please read this Privacy Policy carefully. By accessing or using our website or mobile application, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

What Information Do We Collect?

Personal Information You Provide

We receive, collect, and store information you enter on our website/app or provide to us in any other way, including:

Personal identification information (name, email address, phone number, date of birth)
Account credentials (username, password)
Billing and payment details (credit card information, billing address)
Profile information (gaming preferences, character details, profile pictures)
Event registrations and bookings
Communication preferences
Messages, comments, reviews, and feedback you provide

Information Automatically Collected

When you visit our website or use our app, we automatically collect certain information, including:

Internet Protocol (IP) address
Browser type and version
Device information (type, operating system)
Pages visited and navigation patterns
Time spent on pages
Time and date of your visit
Referring website addresses
App usage data and interaction metrics

How Do We Collect Information?

We collect information in the following ways:

Direct Interactions: When you create an account, make a purchase, book an event, subscribe to newsletters, contact us, or complete forms on our website/app.
Automated Technologies: Through cookies, server logs, and similar technologies when you browse our website or use our mobile application.
Third-Party Sources: We may receive information about you from third-party partners, such as payment processors, social media platforms (if you choose to connect your account), and analytics providers.

Why Do We Collect Personal Information?

We collect and use your personal information for the following purposes:

To create and manage your DD&D account
To process and fulfill your orders, bookings, and event registrations
To provide personalized gaming experiences and content recommendations
To communicate with you about upcoming events, promotions, and updates
To provide customer support and respond to inquiries
To process payments and prevent fraudulent transactions
To improve our website, app, products, and services
To send marketing communications (with your consent)
To analyze usage patterns and optimize user experience
To comply with legal obligations
To enforce our terms of service and protect our rights

How Do We Store, Use, Share, and Disclose Your Information?

Storage and Security

Our website and app are hosted on secure servers protected by firewalls. Your personal information is stored in password-protected databases with encryption for sensitive data such as payment information.

All payment transactions are processed through secure payment gateways that adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard). Your payment information is never stored on our servers.

Use and Sharing

We may share your personal information with:

Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, hosting services, email delivery services, customer support tools).
Business Partners: Event venues, game publishers, or merchandise suppliers when necessary to fulfill your requests.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for marketing purposes.

How Do We Communicate With You?

We may contact you through:

Email
Text messages (SMS)
Push notifications (if you have our mobile app installed)
Phone calls
Postal mail

These communications may include:

Order confirmations and updates
Event reminders and changes
Account security notifications
Service announcements and updates
Customer support responses
Marketing messages (if you have opted in)

You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in our emails
Adjusting your communication preferences in your account settings
Contacting us directly at privacy@dragonsdungeonsdrinks.com

Cookies and Tracking Technologies

Our website and app use cookies and similar tracking technologies to enhance your experience and collect information about how you interact with our services.

Types of Cookies We Use:

Essential Cookies: Required for the operation of our website/app (e.g., session management, shopping cart functionality)
Analytical/Performance Cookies: Help us analyze how visitors use our website/app
Functionality Cookies: Allow us to remember choices you make and provide enhanced features
Targeting Cookies: Record your visit, pages visited, and links followed

Third-Party Tracking:

We use third-party services such as Google Analytics that place cookies or utilize other tracking technologies through our services. These services have their own privacy policies regarding data collection and usage.

You can control cookies through your browser settings. However, if you block certain cookies, you may not be able to use all features of our website/app.

How Can You Withdraw Consent?

If you would like to access, correct, update, or request deletion of your personal information, you can:

Log in to your account and update your profile information
Contact us at privacy@dragonsdungeonsdrinks.com
Send mail to our physical address: Dragons Dungeons & Drinks LLC
123 Fantasy Avenue
Gametown, GT 12345

Please note that we may maintain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information for a certain period.

Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on our website and app. For material changes, we will notify you through a notice on our website/app or by sending an email to the address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to access your personal information
Right to rectify inaccurate personal information
Right to erasure of your personal information
Right to restrict processing of your personal information
Right to data portability
Right to object to processing of your personal information

To exercise these rights, please contact us using the information provided below.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@dragonsdungeonsdrinks.com
Phone: (555) 123-4567
Mail: Dragons Dungeons & Drinks LLC, 123 Fantasy Avenue, Gametown, GT 12345

We will respond to your inquiry as soon as possible and within the timeframe specified by applicable law.